Terms and Conditions

Effective Date: 12.12.2024

Welcome to LUSTRE! These Terms and Conditions govern your use of our website and services. By accessing our website or making a purchase, you agree to the terms outlined below.

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1. General Terms

LUSTRE is the sole operator of this website and the exclusive provider of all products and services listed.

By using our website, you agree to abide by these Terms and Conditions.

 

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2. Product Information

LUSTRE specializes in crafting luxury perfumes that symbolize elegance and quality.

Product descriptions, images, and pricing on our website are accurate to the best of our knowledge. However, slight variations in product appearance may occur due to production processes.

All products are sold under the LUSTRE brand name, and we do not collaborate with or represent any other companies.

 

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3. Payment Terms

Payments are processed securely through trusted payment gateways like Razorpay.

Prices are listed in Indian Rupee and include applicable taxes unless stated otherwise.

Orders will only be processed after successful payment confirmation.

 

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4. Shipping Policy

Orders are typically processed within 1–2 business days and delivered within 10–15 working days.

For more details, refer to our Shipping Policy.

 

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5. Refunds and Cancellations

Refunds are available only for products that are defective, damaged during transit, or incorrect.

Refund requests must be made within 7 days of receiving the product. Refunds will be processed within 5–7 working days after approval.

Cancellations are only allowed before the order has been dispatched. Refer to our Refund and Cancellation Policy for detailed instructions.

 

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6. Intellectual Property

All content on this website, including product designs, images, and logos, is the exclusive property of LUSTRE. Unauthorized use, reproduction, or distribution is strictly prohibited.

 

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7. Limitation of Liability

LUSTRE is not responsible for delays caused by factors outside our control, such as courier issues, natural disasters, or strikes.

Our liability is limited to the value of the product purchased.

 

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8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Uttar Pradesh. Any disputes will be resolved in the courts of Uttar Pradesh.

 

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9. Contact Information

For any questions or concerns, feel free to contact us:

Email: @lustrefragrances@gmail.com

Phone: 9918939951

Address: Lucknow,Uttar Pradesh